Client features available when you integrate BMC Remedyforce with BMC MyIT

When you integrate BMC Remedyforce with BMC MyIT, clients can perform the following actions in BMC MyIT:

• Submit requests
• View knowledge articles
• Schedule appointments with staff members
• Configure locations and associate assets with locations

The following sections provide an overview of actions that the users in each role must perform to enable clients to use BMC MyIT. Detailed procedures are provided in separate sections.

Submit requests

In BMC MyIT, clients submit a request to report an issue and to request a service. The MyIT administrator must configure request definitions in the BMC MyIT Administration Console to show issues in the I need something fixed section and other requests in the I need something else section. The following table lists the actions that users in different roles must perform.

View knowledge articles

Clients can search for knowledge articles that are created in BMC Remedyforce to resolve issues. The following table lists the actions that users in different roles must perform.

Schedule appointments with staff members

To resolve issues by meeting staff members personally, clients can schedule appointments on their calendars. The following table lists the actions that users in different roles must perform.

Configure locations and associate assets with locations

To help clients get directions to company campuses and other sites and view points of interest on each floor, such as conference rooms find a location in a facility or building, system administrators can configure locations and link assets associated with the location, such as printer, white board, and so on.

The following table lists the actions that users in different roles must perform.