Note

 

This documentation supports the 20.17.02 version of Remedyforce.

To view the latest documentation, click

Changes to Hyperlink Formula Fields

In Salesforce Winter 18, Salesforce is going to eliminate the use of JavaScript for formula fields using the Hyperlink function. Salesforce is doing this change in three phases, starting with the Spring 17 release. For more details, see Salesforce knowledge article on Hyperlink Formula Fields for Javascript Disablement

Anticipating this change, the out-of-the-box hyperlink formula fields of BMC Remedyforce have been updated accordingly in Summer 17 release. If you have created custom hyperlink formula fields using javascript, you will need to update the fields according to Salesforce guidelines.

As a result, there are certain changes in application behavior which are listed below:

Field TypeLocationBehaviour in Winter 17Behaviour in Summer 17
Launch ConsoleRemedyforce Console Tab > Details pageOpens new tab for record in Remedyforce consoleSame as Winter 17
Standard LayoutOpens record in Remedyforce console in new browser tabSame as Winter 17
Service Cloud ConsoleOpens new primary tab in Service Cloud ConsoleNot Supported. It is recommended that you use #+ field instead.
<Object Name> #+ fieldService Cloud ConsoleOpens new primary tab in Service Cloud ConsoleOpens form in new browser tab without the header or the sidebar.
Collision DetectionRemedyforce Console Tab - List ViewOpens a pop upSame as Winter 17
Standard LayoutOpens a pop upOpens a new browser tab
Service Cloud ConsoleOpens a pop upOpens a new browser tab
ReplyRemedyforce Console Tab > Details pageOpens in the Details sectionSame as Winter 17
 Standard LayoutOpens in the Details sectionSame as Winter 17
 Service Cloud ConsoleOpens in the Details sectionSame as Winter 17

Related topic

Configuring BMC Remedyforce in the Service Cloud Console

20.17.02 enhancements

Was this page helpful? Yes No Submitting... Thank you

Comments