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Note This documentation supports the 20.17.02 version of Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Changes to Hyperlink Formula Fields


In Salesforce Winter 18, Salesforce is going to eliminate the use of JavaScript for formula fields using the Hyperlink function. Salesforce is doing this change in three phases, starting with the Spring 17 release. For more details, see Salesforce knowledge article on Hyperlink Formula Fields for Javascript Disablement

Anticipating this change, the out-of-the-box hyperlink formula fields of BMC Remedyforce have been updated accordingly in Summer 17 release. If you have created custom hyperlink formula fields using javascript, you will need to update the fields according to Salesforce guidelines.

As a result, there are certain changes in application behavior which are listed below:

Field Type

Location

Behaviour in Winter 17

Behaviour in Summer 17

Launch Console

Remedyforce Console Tab > Details page

Opens new tab for record in Remedyforce console

Same as Winter 17

Standard Layout

Opens record in Remedyforce console in new browser tab

Same as Winter 17

Service Cloud Console

Opens new primary tab in Service Cloud Console

Not Supported. It is recommended that you use #+ field instead.

<Object Name> #+ field

Service Cloud Console

Opens new primary tab in Service Cloud Console

Opens form in new browser tab without the header or the sidebar.

Collision Detection

Remedyforce Console Tab - List View

Opens a pop up

Same as Winter 17

Standard Layout

Opens a pop up

Opens a new browser tab

Service Cloud Console

Opens a pop up

Opens a new browser tab

Reply

Remedyforce Console Tab > Details page

Opens in the Details section

Same as Winter 17

 

Standard Layout

Opens in the Details section

Same as Winter 17

 

Service Cloud Console

Opens in the Details section

Same as Winter 17

 

Related topic

Configuring-BMC-Remedyforce-in-the-Service-Cloud-Console

20-17-02-enhancements

 

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