Changes to Hyperlink Formula Fields
In Salesforce Winter 18, Salesforce is going to eliminate the use of JavaScript for formula fields using the Hyperlink function. Salesforce is doing this change in three phases, starting with the Spring 17 release. For more details, see Salesforce knowledge article on Hyperlink Formula Fields for Javascript Disablement.
Anticipating this change, the out-of-the-box hyperlink formula fields of BMC Remedyforce have been updated accordingly in Summer 17 release. If you have created custom hyperlink formula fields using javascript, you will need to update the fields according to Salesforce guidelines.
As a result, there are certain changes in application behavior which are listed below:
| Field Type | Location | Behaviour in Winter 17 | Behaviour in Summer 17 |
|---|---|---|---|
| Launch Console | Remedyforce Console Tab > Details page | Opens new tab for record in Remedyforce console | Same as Winter 17 |
| Standard Layout | Opens record in Remedyforce console in new browser tab | Same as Winter 17 | |
| Service Cloud Console | Opens new primary tab in Service Cloud Console | Not Supported. It is recommended that you use #+ field instead. | |
| <Object Name> #+ field | Service Cloud Console | Opens new primary tab in Service Cloud Console | Opens form in new browser tab without the header or the sidebar. |
| Collision Detection | Remedyforce Console Tab - List View | Opens a pop up | Same as Winter 17 |
| Standard Layout | Opens a pop up | Opens a new browser tab | |
| Service Cloud Console | Opens a pop up | Opens a new browser tab | |
| Reply | Remedyforce Console Tab > Details page | Opens in the Details section | Same as Winter 17 |
| Standard Layout | Opens in the Details section | Same as Winter 17 | |
| Service Cloud Console | Opens in the Details section | Same as Winter 17 |
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