Administering BMC Remedyforce and BMC MyIT
After you configure the BMC Remedyforce integration with BMC MyIT, the system administrator will need to administer both applications. The following table lists the tasks that the system administrator might perform often and the related help links:
Task | Product | Reference information |
---|---|---|
Edit, copy, or delete request definitions | BMC Remedyforce | Creating and configuring an SRD You cannot delete a request definition if it used to submit service requests. When you delete a request definition from BMC Remedyforce, it is also deleted from BMC MyIT. |
Add a request definition in Quick Pick Lists | BMC MyIT Administration Console | Quick Pick lists in the BMC MyIT documentation |
Publish knowledge articles | BMC Remedyforce | |
Revoke access to the BMC MyIT application | BMC Remedyforce | Clients can authorize themselves for the BMC Remedyforce MyIT OnDemand App. System administrator can revoke authorization (OAuth token) for individual clients or block the use of BMC MyIT for the clients. To revoke authorization for a client:
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