This documentation supports the 20.17.02 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Administering BMC Remedyforce and BMC MyIT

After you configure the BMC Remedyforce integration with BMC MyIT, the system administrator will need to administer both applications. The following table lists the tasks that the system administrator might perform often and the related help links:



Reference information

Edit, copy, or delete request definitions

BMC Remedyforce

Creating and configuring an SRD You cannot delete a request definition if it used to submit service requests. When you delete a request definition from BMC Remedyforce, it is also deleted from BMC MyIT.

Add a request definition in Quick Pick Lists

BMC MyIT Administration Console

Quick Pick lists in the BMC MyIT documentation

Publish knowledge articles

BMC Remedyforce

Publishing a knowledge article

Revoke access to the BMC MyIT application

BMC Remedyforce

Clients can authorize themselves for the BMC Remedyforce MyIT OnDemand App. System administrator can revoke authorization (OAuth token) for individual clients or block the use of BMC MyIT for the clients. To revoke authorization for a client:

  1. Navigate to Setup > Manage Apps > Connected Apps OAuth Usage.
  2. In the User Count column for BMC Remedyforce MyIT OnDemand App, click the user count.
  3. On the Connected App User's Usage page, in the Action column for the client, click Revoke. To block all clients from using BMC MyIT:
    1. Navigate to Setup > Manage Apps > Connected Apps OAuth Usage.
    2. On the Connected Apps OAuth Usage page, in the Action column, click Block for the BMC Remedyforce MyIT OnDemand application.
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