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Note This documentation supports the 20.17.02 version of Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

20.17.02.68.71: Patch 2 for version 20.17.02

This topic contains information about the update in this patch and provides instructions for upgrading to the patch.


Note

BMC Remedyforce 20.17.02.68.71 (Summer 17 Patch 2) is a cumulative release and includes the enhancements that were provided in version 20.17.02 (Summer 17) and its patches. For more information, see Release notes and notices.

Corrected issues

  • From the Summer 17 Patch 2 release, Lightning Experience also supports the following tabs in addition to Remedyforce Console:
    • Remedyforce Administration
    • Remedyforce Workspaces
    • Remedyforce Self Service
  • For information about the issues that are corrected in the BMC Remedyforce 20.17.02.68.71 (Summer 17 Patch 2), see Known and corrected issues.

Upgrading

BMC will automatically push version 20.17.02.68.71 (Summer 17 Patch 2) to all sandbox and production organizations on version 20.17.02.68.43 (Summer 17 Patch 1 Hotfix 1), as scheduled on the Release Schedules page.

Note

If you are using profiles or custom permission sets to manage permissions for your users, you have to manually update permissions after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures for both self-upgrade and automatic upgrade. If you are upgrading from a few releases prior to the latest release, you must update permissions for each interim release.

For information about updating permissions and enabling new features in the current and previous releases, see Post-upgrade procedures repository.

Related topics

Supported-browsers-mobile-devices-and-integrations

Supported-languages-and-locales

BMC Remedyforce Maintenance Policy

 

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