Note

 

This documentation supports the 20.15.02 version of Remedyforce.

To view the latest documentation, click

Updating multiple configuration items for a class

On the Remedyforce CMDB tab, you can edit multiple configuration items from the list view. For example, for a particular CI, you can edit any field that is available on the General tab of a particular CI. The fields on the Specifications tab that are specific to a particular class are also available to edit.

To update multiple configuration items for a class

  1. Click the Remedyforce CMDB tab.
  2. In the left pane, click the class for which you want to update the CIs.
  3. Click .

    For the custom CMDB classes,  is enabled. However, for the out-of-the-box CMDB classes, it is enabled or disabled based on your permission to edit the class:

    • If you have the permission to edit the selected out-of-the-box CMDB class,  is enabled. Otherwise, it is disabled.

    • If you have the permission to edit the selected out-of-the-box CMDB class (parent class), but do not have the permission to edit any of its subclasses (child classes),  is disabled.

    • If you do not have the permission to edit the selected out-of-the-box CMDB class (parent class), but have the permission to edit any of its subclasses (child classes),  is disabled for the parent class and is enabled for those child classes for which you have the edit permissions.

  4. (Optional) To update a specific field value for multiple CIs, perform the following actions:
    1. From the Filter list, select the field for which you want to update the information. For example, Class ID.
    2. In the Value field, enter the value for the field selected in the Filter list.
    3. Click .
  5. In the list view, click the field for the CI that you want to update.

  6. Specify the appropriate value for the field.
  7. Repeat steps 5 and 6 for all fields that you want to update.
  8. To save all your CI updates, click .
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