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Note

 

This documentation supports the 20.15.02 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.
BMC Remedyforce 20.15.02 Upgrading

Troubleshooting upgrade issues

This section provides information about troubleshooting common upgrade issues and workarounds for those issues.

Upgrade issues and workarounds 

Upgrade issue

Workaround

You cannot install a managed package on a sandbox organization when you click the URL of the installation link.

When you install a managed package on a sandbox organization, you must update the URL of the installation link by replacing login.salesforce.com with test.salesforce.com.

Example

Before the update, the following installation link is displayed:
https://login.salesforce.com/?startURL=%2Fpackaging%2FinstallPackage.apexp%3Fp0%3D04tA0000000Emuu

After the update, the following installation link is displayed:
https://test.salesforce.com/?startURL=%2Fpackaging%2FinstallPackage.apexp%3Fp0%3D04tA0000000Emuu

You cannot use Salesforce Mobile on a sandbox organization.

Not applicable

If Self Service is configured on a sandbox, you cannot access Self Service from a mobile device.

Not applicable

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Last modified by Swati Malhotra on May 15, 2015
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