This documentation supports the 20.15.02 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Reopening requests

You might need to reopen a request instead of creating a new one if you continue to experience the issue reported in the original request. You might also need to reopen a request if the solution provided to a request does not resolve the issue and further work is needed.

To reopen a request

  1. On the Self Service Home page, click the View Tickets and Requests tile.
  2. Double-click the closed request that you want to reopen.
  3. Click Reopen.
  4. In the confirmation dialog box, click OK.


You can reopen a request only if your system administrator has enabled this option for Self Service users.

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