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This documentation supports the 20.15.02 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

BMC Remedyforce 20.15.02

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. 

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Date

Title

Summary
October 19, 201520.15.02.029.045: Patch 2.1.1 for version 20.15.02

The following issues have been fixed in Patch 2.1.1 of BMC Remedyforce 20.15.02:

  • 77494
  • 77516
  • 77655

For more information about issues corrected in this patch, see Known and corrected issues.

September 3, 201520.15.02.029.042: Patch 2.1 for version 20.15.02

Patch 2.1 reverts issue number 75552, which was included in Patch 2. All other corrected issues from Patch 2 are included in Patch 2.1.

For more information, see Known and corrected issues.

August 31, 2015 20.15.02.029.041: Patch 2 for version 20.15.02

The following updates have been made in Patch 2 of BMC Remedyforce 20.15.02:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Documentation update: Updated the documentation to fix the following issues:

  • 75576
  • 75713

Additional supported browsers and integrations:

  • Browsers:
    • Google Chrome 44.0.2403.157 m
    • Mozilla Firefox 40.0.2
  • Integrations:
    • BMC Atrium Configuration Management Database version 9.0 Service Pack 1
    • BMC BladeLogic Client Automation version 8.5.02
    • BMC Server Automation version 8.7
    • BMC Real End User Experience Management version 2.7
August 2, 201520.15.02.029.033: Patch 1.2 for version 20.15.02

The following issues have been fixed in Patch 1.2 of BMC Remedyforce 20.15.02:

  • 76116
  • 76117

For more information about issues corrected in this patch, see Known and corrected issues.

July 31, 201520.15.02.029.030: Patch 1.1 for version 20.15.02

The following issues have been fixed in Patch 1.1 of BMC Remedyforce 20.15.02:

  • 75607
  • 75628
  • 75783
  • 75925
  • 75984

For more information about issues corrected in this patch, see Known and corrected issues.

July 6, 201520.15.02.029.019: Patch 1 for version 20.15.02

The following updates have been made in Patch 1 of BMC Remedyforce 20.15.02:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Product update: Availability of Japanese documentation for BMC Remedyforce 20.15.02.029

Additional supported software:

  • Browsers:
    • Apple Safari on Macintosh OS 8.0.6
    • Google Chrome 43.0.2357.130m
  • TrueSight Operations Management 10.0
June 1, 201520.15.02.029.006: Emergency Patch 2 for version 20.15.02

The following issues have been fixed in Emergency Patch 2 of BMC Remedyforce 20.15.02:

  • 75485
  • 75443
  • 75476
  • 75482
  • 75504
  • 75492
  • 75489

For more information about issues corrected in this patch, see Known and corrected issues.

May 23, 201520.15.02.029.002: Emergency Patch 1 for version 20.15.02

The following updates have been made in Emergency Patch 1 of BMC Remedyforce 20.15.02:

  • Corrected issues:
    • 75447
    • 75486

For information about known and corrected issues in this patch, see Known and corrected issues.

  • Product update: The following updates have been made to the scan job run by the Remedyforce Utility Service:
    • The scan job no longer sends an email to Salesforce system administrators. Therefore, if your organization does not have Remedyforce administrators, the scan job does not send any email if it finds records that reference data in other objects that was deleted, modified, or made inactive.
    • The maximum limit of sending the email to 10 Remedyforce administrators has been removed.
    • The content of the email has been updated to provide more context to Remedyforce administrators.
May 15, 201520.15.02 enhancements

Enhancements available in the BMC Remedyforce 20.15.02 release:

  • SRD enhancements
  • BMC Remedyforce CMDB enhancements
  • Segregation of incidents and service requests
  • Remedyforce Console enhancements
  • New and updated reports
  • Remedyforce Configuration Data Integrity Tool
  • Other enhancements

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Related topics

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Last modified by Surabhee Kulkarni on Oct 27, 2015
new fixes release_notes version version_20_15_02_029 spring15 spring15_emergencypatch1 version_20_15_02_029_002 version_20_15_02_029_006 spring15_emergencypatch2 spring15_patch1 version_20_15_02_029_019 spring15_patch1_1 version_20_15_02_029_030 spring15_patch1_2 version_20_15_02_029_033 spring15_patch2 version_20_15_02_029_041 spring15_patch_2_1 version_20_15_02_029_042 spring15_patch_2_1_1 version_20_15_02_029_045

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