Embedding Self Service components

BMC Remedyforce enables you to embed the Self Service components in Visualforce pages. For example, on your Visualforce page, you want a section that displays the common service requests. Instead of creating a new component, you can use the Self Service Common Requests component with the required parameters in an iframe and embed it at a desired location. In this case, the section renders only a list of common service requests.

You can embed the following Self Service components:

• New Ticket form
• Service Request form
• View Tickets and Requests list
• Approvals list
• Self Service Search
• List view:
  • Common Service Requests
  • Common Ticket
  • Popular Self Help Articles

The following topics are provided:

• • Sample URLs for embedding Self Service components
  • To embed Self Service components to create a Visualforce page

Sample URLs for embedding Self Service components

The following table lists sample URLs for components based on license type.

To embed Self Service components to create a Visualforce page

You can embed Self Service components on a Visualforce page on the Salesforce.com portal.

1. Navigate to Setup > Develop > Pages > New.

2. In the Visual Markup text field, add an iframe on the Visual force page and set the source of the iframe as the URL of the component that you want to display on your customized page.
   
    For example, to add a list of common service requests to your page, add the following string on your page:
   
   <iframe src="https: //BMCServiceDesk.cs5.visual.force.com/apex/BMCServiceDesk__ssredirect?component=listview&id=SR" style="width: 95%; height: 500px"></iframe> </td> 

   Note

   To enable clients to see the customized page, you must provide them with access to the page.

3. (Optional) To add multiple components to the same page, add multiple URLs with appropriate styling.
   
   For example, to display a custom page with Popular Self Help Articles in one column and Common Service Requests in another column, you must enter the following string in the Visualforce Markup field:
   
   <iframe src="https: //BMCServiceDesk.cs5.visual.force.com/apex/BMCServiceDesk__ssredirect?component=listview&id=KA" style="width: 50%; height: 50%"></iframe> </td>
   
   <iframe src="https: //BMCServiceDesk.cs5.visual.force.com/apex/BMCServiceDesk__ssredirect?component=listview&id=SR" style="width: 50%; height: 50%"></iframe> </td>
   
   

    

4. To preview your custom page, click Preview.
   The following figure shows how the custom page is displayed: