Configuring Self Service
Self Service allows users to create and resolve their own incidents and service requests, thus lowering the call volume to staff members. Self Service users can also submit a new service request or use common service requests to create service requests for common issues. Additionally, they can access a database of knowledge articles and provide feedback on the knowledge articles.
The following table list various configurations that can help you configure Self Service.
|Configuring banner settings
|Configuring Self Service branding
|Configuring the Contact Us page settings
|Configuring settings for incidents raised by clients
Enable access of Self Service on a mobile device
|Configuring BMC Remedyforce Self Service mobile application
Configure commonly accessed URLs by clients
|Configuring quick link settings
|Configuring search settings for Self Service
|Configuring service request settings for Self Service
|Managing custom layouts for the Ticket form
|Configuring Self Service tiles