This documentation supports the 20.15.02 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu. Emergency Patch 1 for version 20.15.02

This topic contains information about the defect fixes in this patch and provides instructions for upgrading to the patch.


BMC Remedyforce is a cumulative release and includes the enhancements that were provided in version (Spring 15). For more information, see 20.15.02 enhancements.

Product update

In version (Spring 15), if the scan job run by the Remedyforce Utility Service found records that referenced data in other objects that was deleted or modified, an email was sent to a maximum of 10 Remedyforce administrators (users for whom the Remedyforce Administrator check box was selected). If your organization did not have Remedyforce administrators, the email was sent to Salesforce system administrators (users with the System Administrator profile).

The following updates are available in version (Spring 15 Emergency Patch 1):

  • The scan job no longer sends an email to Salesforce system administrators. Therefore, if your organization does not have Remedyforce administrators, the scan job does not send any email if impacted records are found.
  • The maximum limit of sending the email to 10 Remedyforce administrators has been removed.
  • The content of the email has been updated to provide more context to Remedyforce administrators:

For more information, see Verifying configuration data integrity.

Corrected issues

For information about issues that are corrected in BMC Remedyforce (Spring 15 Emergency Patch 1), see Known and corrected issues.


BMC will automatically push version (Spring 15 Emergency Patch 1) to all sandbox and production organizations on version (Spring 15). 


You can self-upgrade organizations that are on version 20.15.01 or earlier by manually installing the BMC Remedyforce managed package that is available on Salesforce AppExchange. For more information, see Self-upgrading by installing the managed package.

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