Viewing service targets for a record
When you select a service, the SLAs that match the service and the account of the incident are applied to the incident.
The following topics are provided:
To view service targets
- Click the Remedyforce Console tab.
- From the View menu, select the appropriate module, such as Incidents/Service Requests.
- From the list of records, click the record for which you want to view service targets.
From the Agent Tools menu select Service Targets or click
.
In the Service Targets window, view the service target transactions of the current record. The Service Targets window displays the information for each service target transaction. For more information, see Columns in the Service Targets window.
- (Optional) To view updates to service target transactions for the current record. click the Refresh toolbar button.
Columns in the Service Targets window
In the Service Targets window, view the service target transactions of the current record. The Service Targets window displays the following information for each service target transaction.The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
States and statuses of service target transactions
The following table describes the states of service target transactions and the possible statuses of each state.
Related topics
Understanding-service-target-transactions
Incident-management
Task-management
Problem-management
Change-management