Viewing feedback on a knowledge article
When a staff member or client provides a feedback to a knowledge article, the feedback is stored in the Knowledge Feedback related list of the knowledge article record.
To view feedback on a knowledge article
- Click the Knowledge Article tab.
- Click the knowledge article whose feedback you want to view.
The feedback is displayed in the Knowledge Feedback related list. If the feedback was provided from an incident record, a link to the incident record is provided in the Knowledge Incident Links related list.