This documentation supports the 20.15.01 version of BMC Remedyforce.

To view the latest version, select the version from the Product version menu.

Supported browsers, mobile devices, and integrations

This section provides information about the browsers, mobile devices, and integrations that BMC Remedyforce supports:


BMC Remedyforce is supported on the Enterprise Edition and Unlimited Edition (now known as Performance Edition) versions of the Salesforce platform. For more information about the editions offered by Salesforce, see

Supported browsers

BrowserSupported versions
Apple Safari on Macintosh OS8.0, 6.1.4, 6.0.3, 5.1.2, 5.0.5
Google Chrome

42.0.2311.90 m, 40.0.2214.111 m, 39.0.2171.95, 38.0.2125.111 m, 37.0.2062.120 m, 35.0.1916.153, 34.0.1847.131 m, 33.0.1750.117 m

Microsoft Internet Explorer

11.0, 10.0, 9.0, 8.0

Mozilla Firefox

37.0.1, 35.0.1, 34.0.5, 33.0.1, 32.0.1, 30.0, 29.0, 27.0.1

Supported mobile devices and operating systems

Mobile applicationSupported devices and operating systems
BMC Remedyforce Self Service mobile application

BlackBerry smartphone with Blackberry OS 7.1, 7.0, 6.0, 5.0

Apple iPhone with OS 5.0 and later

Nexus 4 with Android OS 4.2.2. For targeted devices with Android OS 3.0, and API level 11 and later.

BMC Remedyforce mobile application on the Salesforce1 platform

Apple mobile devices with iOS 7 or later

  • iPhone 4 and later models
  • iPad 2 and later models (including the iPad mini)
Android phones with Android 4.2 or later
BMC MyIT mobile client app

The BMC Remedyforce integration with BMC MyIT supports BMC MyIT on the following Apple mobile devices with iOS 7 or later:

  • iPad
  • iPhone

Supported integrations with other products

Area of integrationSupported ProductSupported versions
Asset management

Microsoft System Center Configuration Manager

2012, 2007
BMC FootPrints Asset Core11.7, 11.6

BMC Client Management

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.

BMC Client Management OnDemand12.0
BMC BladeLogic Client Automation8.5, 8.3, 8.2.02, 8.2.01, 8.2.00
BMC Atrium Discovery and Dependency Mapping10.1, 10.0, 9.0.2, 9.0
Dell KACE K1000 Systems Management Appliance


Communication protocolLDAP3, 2
CMDBBMC Atrium Configuration Management Database8.1
Data integrationPentaho5.0.2, 5.0.1, 4.4, 4.3, 4.2, 4.1
Knowledge management Article Management

Not applicable
RightAnswers Knowledge Management1.3
Network monitoring and event notification

BMC ProactiveNet Performance Management

9.6, 9.5, 9.0.20, 9.0, 8.6
BMC Server Automation8.6.00.212,
BMC Real End User Experience Management6.6,, 6.0, 1.3
Self ServiceBMC MyIT OnDemand2.2
Social Chatter3.0
Telephony Application Programming computer-telephony integration (CTI)Tested with Demo CTI Adapter 4.03, 4.02

Related topics

General recommendations

Supported localized versions

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