Note

 

This documentation supports the 20.15.01 version of Remedyforce.

To view the latest documentation, click

Retiring a knowledge article

You must mark the article as retire when the information in the article is no longer valid. To retire a knowledge article, you must have Remedyforce Knowledge User permissions.

To retire a knowledge article

  1. Click the Knowledge Articles tab.
  2. In the Article ID column, click the ID of the knowledge article that you want to retire.
  3. Click Retire.
Was this page helpful? Yes No Submitting... Thank you

Comments