Resolving your issues by using BMC Remedyforce Chat

Remedyforce Chat enables you to chat with a staff member for assistance without having to leave the Self Service site.

Through a chat conversation, a staff member can provide the following assistance:

• Answer your queries
• Provide help with service request selections 
  
• Share knowledge article links or help troubleshoot your issues by providing steps for resolution

Note the following important points about using BMC Remedyforce Chat:

• Each time you initiate a chat, a staff member must create a new incident or link the chat to an existing incident.
• You can send attachments to a staff member during a chat. To send an attachment, click . The size of an attachment cannot exceed 10 MB.

To initiate a chat with a staff member

1. Click the Remedyforce Chat header to expand the chat window.
2. If the Pre-Chat form is enabled, to start a chat, perform the following actions:
3. 
   
   1. From the Select a Category list, select the category that your query relates to.

   2. Enter your query in the Describe your issue field.
      
      

      

   3. Click Start chat.
4. If the Pre-Chat form is not enabled you can start chatting after a staff member is available to chat.