Note

 

This documentation supports the 20.15.01 version of Remedyforce.

To view the latest documentation, click

Publishing a knowledge article

An article is searched and displayed in search results after you publish it. To publish a knowledge article, you must have the Remedyforce Knowledge User permission.

To publish a knowledge article

  1. Click the Knowledge Articles tab.
  2. In the Article ID column, click the ID of the knowledge article that you want to publish.
  3. Click Publish.
    You receive an email notification message stating that your article has been published. If you do not want to receive such a notification message, contact your system administrator to deactivate the Notify user that knowledge article is published workflow.

Related topic

Enabling users to check out published knowledge articles for editing

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