Note

 

This documentation supports the 20.15.01 version of Remedyforce.

To view the latest documentation, click

Linking a knowledge article to a configuration item

You can link a knowledge article to a configuration item (CI) of the Configuration Management System (CMS) by linking the CI in the Linked Services and CIs section.

  1. Open the required knowledge article.
  2. In the Linked Services and CIs section, click Link CI to Knowledge Article.
  3. Select the required CIs and click Link.
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