Keyboard shortcuts in the Remedyforce Console
BMC Remedyforce supports keyboard shortcuts for performing a few common actions on the Remedyforce Console tab. You must use the same shortcuts for all languages and browsers that are supported in BMC Remedyforce. You can also use keyboard shortcuts to perform a few actions on the Incident Console and Task Console tabs.
The following table describes the keyboard shortcuts that are supported on the different tabs.
Note: These shortcuts are also supported if you have configured the BMC Remedyforce modules in the Service Cloud console. However, the shortcuts work only if the cursor is in the form details area.
|Ctrl+Alt+S||Saves the active record|
|Ctrl+Alt+A||Opens the Actions menu for the active record.|
|Ctrl+Alt+T||Opens the Agent Tools menu for the active record.|
|Remedyforce Console||Ctrl+Alt+W||Closes the active tab on the Remedyforce Console tab.|
|Ctrl+Alt+0||Navigates to the first tab on the Remedyforce Console tab.|
Ctrl+Alt+1 to Ctrl+Alt+9
Note: These shortcuts are not supported if you are using BMC Remedyforce in the Safari browser on the Macintosh OS.
Opens a list view, a QuickView, or the dashboard from the View menu on the Remedyforce Console tab. These shortcuts are dynamic and open the list views, the QuickViews, or the dashboard based on the configurations that your system administrator has made.
Ctrl+Alt+1 opens the list of records for the first module in the View menu; Ctrl+Alt+2 opens the list of records for the second module in the View menu, and so on. After the last module, the subsequent shortcut keys open the My Dashboard tab, My QuickViews submenu, and Shared QuickViews submenu.