Note

 

This documentation supports the 20.15.01 version of BMC Remedyforce.

To view the latest version, select the version from the Product version menu.

Integrating BMC Remedyforce with BMC Client Management

BMC Client Management (known before version 12.0 as BMC FootPrints Asset Core) is an advanced systems management software that provides a reliable way to monitor, manage, and troubleshoot all systems on a network. It isolates the exact point of failure when problems occur and makes it possible for network and system difficulties to be resolved quickly. For more information, see http://www.bmc.com/products/footprints/bmc-footprints.html.

When BMC Remedyforce and BMC Client Management are integrated, users can link BMC Client Management devices to an incident or service request, view asset summary of the devices, perform actions and deploy operational rules on the devices, and start the BMC Client Management console from BMC Remedyforce.

Note

After you configure the integration between BMC Remedyforce and BMC Client Management, you must import data from BMC Client Management into BMC Remedyforce by using the Pentaho Data Integration tool. For more information, see Importing data from BMC Client Management.

The following topics are provided:

Related topics

Incident management

Scenarios for using BMC Remedyforce with BMC Client Management

Was this page helpful? Yes No Submitting... Thank you

Comments