Note

 

This documentation supports the 20.15.01 version of Remedyforce.

To view the latest documentation, click

Integrating

BMC Remedyforce supports integrations with other products from BMC and third-party vendors. The following table provides information about the integrations that you can configure based on your requirements.

GoalSupported product integrationReference information
You have BMC ProactiveNet Performance Management to identify if there is a problem (or impending problem) with an application or service before a customer reports the issue. BMC ProactiveNet Performance Management generates an event that you can send as an email message to BMC Remedyforce. These incidents can be worked upon by the assigned staff members.

BMC ProactiveNet Performance Management

Integrating BMC Remedyforce with BMC ProactiveNet Performance Management

You have BMC Client Management to manage and track assets in your organization. You want to track and manage BMC Client Management assets from BMC Remedyforce including:

  • Link the BMC Client Management devices to an incident or service request
  • View asset summary of devices
  • Perform actions and deploy operational rules on devices
  • Start the BMC Client Management Console

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core. For information about importing data from versions 11.6 or 11.7 of BMC FootPrints Asset Core, see Importing data from BMC Client Management.

BMC FootPrints Asset Core

BMC Client Management

Integrating BMC Remedyforce with BMC Client Management
You have BMC Server Automation installed for the initial provisioning and ongoing automated management of data center servers. You want to create incidents and change requests based on the jobs executed in BMC Server Automation. BMC Server AutomationIntegrating BMC Remedyforce with BMC Server Automation
You have BMC Real End User Experience Monitoring and Analytics to detect and isolate end-user performance issues before they negatively affect business reputation and revenue. BMC Real End User Experience Monitoring and Analytics also enables you to monitor real users in real time to ensure consistent application performance. You want to proactively address potential performance issues, and create incidents based on the alerts generated in the BMC Real End User Experience Monitoring and Analytics application. BMC Real End User Experience Monitoring and AnalyticsIntegrating BMC Remedyforce with BMC Real End User Experience Monitoring and Analytics
You are using Dell KACE to manage desktops, laptops, and servers. You want to enable staff members to work with the Dell KACE console in BMC Remedyforce and enable them to view the asset summary of the Dell KACE devices.Dell KACEIntegrating BMC Remedyforce with Dell KACE

In your organization, some members are attending customer calls. They must enter all the customer calls into BMC Remedyforce as incidents. You want to show existing incidents for the calling customer or open a new incident if no incident is reported for the calling customer.

CTI AdaptersIntegrating BMC Remedyforce with CTI adapters
You want to call external web services on certain events that occur in BMC Remedyforce. For example, you have all employee information in an LDAP server. To unlock the password of an employee, either you can unlock the password manually or configure a web service in BMC Remedyforce for such tasks.Web API configurationsConfiguring external web APIs to automate processes in BMC Remedyforce

Related topics

Importing data

Integrating BMC Remedyforce with BMC MyIT

Supported browsers, mobile devices, and integrations

Was this page helpful? Yes No Submitting... Thank you

Comments