Note

 

This documentation supports the 20.15.01 version of BMC Remedyforce.

To view the latest version, select the version from the Product version menu.

Importing data from Dell KACE

Dell KACE is a provider of systems management appliances. You can use the appliance-based approach to manage desktops, laptops, and servers. For more information, see http://www.kace.com.

You can import data from Dell KACE into BMC Remedyforce CMDB by using the Pentaho Data Integration tool.

The following topics are provided:

For information about enabling staff members to work with the Dell KACE Console, see Integrating BMC Remedyforce with Dell KACE.

Before you begin

Before importing data from Dell KACE, you must meet the following requirements:

  • Install JRE.
  • Download the Pentaho Data Integration tool.
  • Register at the BMC Communities website.
  • Add the MySQL connector file to the \pdi-ce-4.x.0-stable\data-integration\libext\JDBC or \pdi-ce-5.x.1-stable\data-integration\lib folder.
  • Ensure that the Enable database access option under Settings > Control Panel tab > Security Settings > General Security Settings section in the Dell KACE Management Centre (Dell KACE console) is selected.

Note

The database name is present in Settings > Control Panel tab > General Settings > Update Reporting User Password section in the Dell KACE Management Centre (Dell KACE console).

For more information about these procedures, see Prerequisites for importing data to BMC Remedyforce.

KJB and KTR files for importing data from Dell KACE

In Pentaho, metadata is stored in XML format in the file system as KTR (transformations) or KJB files (jobs).

Depending upon the CMDB version that you are using, you must use different Pentaho package folders. For more information about which Pentaho folder is applicable to you, see Pentaho packages for CMDB 1.0 and 2.0.

A KTR file contains a single transformation. The KTR files that are provided to you include the following transformations for all the CI types:

Step

Description

Delta timestamp

Reads the saved time stamp.

Dell KACE input

An SQL query that fetches information from Dell KACE based on stored time stamp.

Transform Dell KACE variables

Facilitates JavaScript transformations, such as appending or trimming fields.

Upsert into class <CI type name > or Update BE table with Dell KACE_<CI type name>_ information

Accepts the destination of the data, the credentials for the Salesforce organization where you want to save the imported data.

(For CMDB 2.0 only) Salesforce Input[CMDB_Class]

Accepts the access details of the Salesforce organization to fetch the BMC Remedyforce CMDB classes details.

Success rows

Stores the rows that are imported successfully.

Failure rows

Stores the rows that are not imported, error code, error description, and error fields.


A job file contains a series of transformations. A KJB file that is provided to you includes the following steps:

Step

Description

Check If Delta Timestamp File Exists

Checks if any time stamp file exists. The Pentaho package utilizes a time stamp file to determine which records were added or modified since the last time the job was run. This step is used for incremental import. If a time stamp file does not exist, the Create the initial time stamp file step is executed; otherwise, the Update staging table with Dell KACE <CI type name> information or Update BE table with Dell KACE <CI type name> Information step.

Create the initial time stamp file

Creates the time stamp file to record the time of import. This step is executed only if you are importing for the first time or deleted the existing time stamp file.

(For CMDB 1.0 only) Update staging table with Dell KACE <CI type name> information

Transfers data from Dell KACE to BMC Remedyforce CMDB by using staging table.

(For CMDB 2.0 only) Update BE table with Dell KACE <CI type name> Information

Transfers data from Dell KACE to the Base Element object of the BMC Remedyforce CMDB.

Store the current time stamp

If the importing of data is successful, the time stamp file is updated with the current time of import. For example, the ComputerSystem job file (TransferDELLKACEComputerSystemInfotoCMDB.kjb) contains the following transformation KTR files:

  • CreateInitialTimeStampedFile.ktr
  • TransferDELLKACEComputerSystemInfotoCMDB.ktr
  • StoreComputerSystemInfoTimestamp.ktr

The KTR files contain mapping of the fields in Dell KACE to the fields in the BMC Remedyforce CMDB. In CMDB 1.0, the Dell KACE fields are mapped to the CMDB staging object that contains a flat structure of all the fields of the CMDB database as columns. The imported data is first saved into the CMDB staging object before being saved in the CMDB database. In CMDB 2.0, the imported data is saved in the CMDB directly.

List of KJB files for importing data from Dell KACE

Different job files are provided for different jobs. These job files are bundled with related files and provided to you in folders. The following table provides the names of the folders and a description of the jobs for which the job files in these folders are used.

Folder name (CI type)

Description

Job file

Computer System

Transfers information about the BMC_Computer
System CI type

TransferDELLKACEComputer
SystemInfotoCMDB.kjb

LANEndPoints

Transfers information about the BMC_LANEnd
point CI type

TransferDELLKACELANEnd
PointInfotoCMDB.kjb

OS

Transfers information about the BMC_Operating
System CI type

TransferDELLKACEOS
InfotoCMDB.kjb

Person

Transfers information about the BMC_Person CI type

TransferDELLKACEPerson
InfotoCMDB.kjb

Processor

Transfers information about the BMC_Processor CI type

TransferDELLKACEProcessor
InfotoCMDB.kjb

Software Server

Transfers information about the BMC_Software
Server CI type

Note: Depending on the organization size, running the
software server job transfers large amounts of data to
the Salesforce organization, which might lead to exceeding
the organization storage limit.

TransferDELLKACESoftwareServer
InfotoCMDB.kjb

Combined Jobs

There are two job files in the folder. The TransferDELLKACEinfoto
CMDB.kjb
job file transfers information related to the BMC_Computer
System, BMC_OperatingSystem, BMC_Processor, BMC_Person, and
BMC_LANEndpoint CI types.

The TransferDELLKACEComputerSystemAndSoftware
ServerinfotoCMDB.kjb
job file transfers information related to the
BMC_ComputerSystem and BMC_SoftwareServer CI types.

TransferDELLKACEinfotoCMDB.kjb and
TransferDELLKACEComputerSystemAnd
SoftwareServerinfotoCMDB.kjb

To import data from Dell KACE by using Pentaho packages

Before importing data from BMC FootPrints Asset Core, perform all of the actions in Before you begin.

  1. To download the job files from the BMC Communities website, perform one of the following actions:
    • If you are using CMDB 1.0, click https://communities.bmc.com/docs/DOC-21752.
    • If you are using CMDB 2.0, click https://communities.bmc.com/docs/DOC-28433.
      If you have already downloaded the job files, skip this step.

      Note

      If you have upgraded to CMDB 2.0 and you were using CMDB 1.0 packages, you can continue using the CMDB 1.0 packages. However, BMC recommends that you use packages for CMDB 2.0 for faster imports.

      BMC recommends that you download the job files in the folder in which you have unzipped the Pentaho Data Integration tool. For more information about the job files, see KJB and KTR files for importing data from Dell KACE.

      Note

      Do not change the folder structure because doing so can interfere with the running of the batch files provided in the CombinedJobs folder.

  2. To launch the Pentaho Data Integration tool, in the \pdi-ce-4.x.0-stable\data-integration or pdi-ce-5.0.1.A-stable\data-integration folder, double-click the Spoon.bat file.
  3. From the Pentaho tool menu bar, click File > Open.
  4. Select the required KJB file, and click Open.
    For example, open the \ComputerSystem\TransferDELLKACEComputerSystemInfotoCMDB.kjb file.
  5. To open the KTR file, based on the CMDB and Pentaho version that you are using, perform one of the following actions:

    CMDB version

    Pentaho version

    Action

    1.0

    4.4

    Right-click the Updatestaging table with Dell KACE <CI type name> information step, and select Open transformation.

    1.0

    5.0.1

    Right-click the Update staging table with Dell KACE <CI type name> information step, select Open referenced object, and then select Transformation.

    2.0

    4.4

    Right-click the Update BE table with Dell KACE <CI type name> Information step, and select Open transformation.

    2.0

    5.0.1

    Right-click the Update BE table with Dell KACE <CI type name> information step, select Open referenced object, and then select Transformation.

  6. To provide details to access Dell KACE database, perform the following actions:
    1. In the KTR file tab, double-click the Dell KACE Input step.
    2. Besides the Connection list, click Edit.
    3. In the Database Connection window, enter the host name, database name, user name, and password.
      The host name is the name of the computer where the Dell KACE database is installed. Ensure that MYSQL database is selected as the Connection Type and Native (JDBC) is selected as Access value.
    4. (Optional) To verify the connection, click Test.
    5. Click OK.
  7. To provide details to access Salesforce organization, perform the following actions:
    1. Double-click the Upsert into class <CI type name> step.
    2. In the Salesforce Upsert window, enter your Salesforce organization user name and password.

      Note

      If you are using a previous versions of Pentaho data integration tool (for example, Pentaho 4.1 or 4.2), you must modify the Salesforce Webservice URL to https://www.salesforce.com/services/Soap/u/20.0. If you are running the package in a Sandbox environment, modify the Salesforce Webservice URL from https://www.salesforce.com/services/Soap/u/20.0 to https://test.salesforce.com/services/Soap/u/20.0.

    3. (Optional) To update the predefined mapping between the Dell KACE fields and the Salesforce CMDB staging object, click Edit Mapping.
      For more information about mapping, see Overview of how CIs are imported in CMDB 1.0.
    4. (Optional) To verify the connection, click Test connection.
    5. Click OK.
  8. (For CMDB 2.0 only) To provide Salesforce access details in the Salesforce Input[CMDB_Class] step, perform the following actions:
    1. Double-click Salesforce Input[CMDB_Class].
    2. In the Connection section, enter the Salesforce organization access details.
    3. (Optional) To test the connection, click Test connection.
    4. Click OK.
  9. (Optional) If you have enabled the setting to access your Salesforce organization from limited IP addresses, to enable communication between Salesforce and the Pentaho Data Integration tool, perform the following actions:
    1. In Salesforce, navigate to Setup > Reset My Security Token.

      Note

      If you have enabled the improved Setup user interface in your Salesforce organization, navigate to My Settings > Personal > Reset My Security Token. For more information, see http://help.salesforce.com/apex/HTViewHelpDoc?id=admin_setup_improved.htm&language=en_US.

    2. Click Reset Security Token.
      An email message is sent to your email address stored in Salesforce.
    3. In the Password field of the Upsert into class <CI type name> step, append the security token to the password.
      For example, if your password is mypassword and your security token is XXXXXXXXX, then you must enter mypasswordXXXXXXXXX in the Password field.
  10. To save the KTR and KJB files, click .
  11. In the KJB file tab, click .
  12. In the Execute a job window, click Launch.
    Data is imported into the appropriate CMDB class.
    Transformation status is indicated by using the following icons:
    •  — Complete
    •  — Running
    •  — Unsuccessful
  13. Verify whether the entries are correct in the Relationships Editor of the appropriate CMDB class.
  14. (Optional) To view logs, in the Execution results section, click the Logging tab.
    All errors are displayed in red.

    Note

    The relationship between the Computer System as a source and the Software Server as a destination is not displayed in the Configuration Items Explorer because the Configuration Items Explorer can display only a limited number of relationships (due to platform limitations). Displaying Computer System and Software Server relationships might hide other important relationships between the Computer System and other CIs.

    Warning

    If you are using two different computers, two records are imported from the Person package in CMDB for the same user.



    You can launch the Dell KACE console to view the details of the records that has been imported from Dell KACE.

    The BMCServiceDesk_AssemblyId_c field is required to create a relationship between the computer system and various CIs. The source is the computer system and the destination can be operating system, processor, LAN End Points, software server, or person.

    For example, the value of the BMCServiceDesk_AssemblyId_c field is 1 for a computer system record and a processor record has a Assembly ID value as 1, a relationship is automatically created between the computer system (source) and processor (destination).

User scenarios for importing data from Dell KACE

David is a member of the Infrastructure team for Downtown Bank, responsible for managing the laptops for ABC project.

He signs up for BMC Remedyforce and expects to use the pre-configured, ITIL based incident and problem management processes for managing CIs. Also, David wants to use the CMDB to represent the physical, logical, and conceptual items and to track the relationships between the different CIs. 

Data to be importedSteps to follow
  • Operating System
  • Processor
  • Person
  • LAN Endpoint
  1. Run the \CombinedJobs\TransferDELLKACEinfotoCMDB.kjb file.
  2. Go to Remedyforce CMDB and verify whether the entries are correct in
    the Relationships Editor of the following classes:
    • Operating System
    • Processor
    • Person
    • LAN Endpoint
Operating system details of the laptops
  1. Run the \ComputerSystem\TransferDELLKACE
    ComputerSystemInfotoCMDB.kjb
     file.
  2. Run the \OS\TransferDELLKACEOSInfotoCMDB.kjb file.
  3. Go to Remedyforce CMDB and open the Operating System class.
  4. Verify whether the entries are correct in the Relationships section
    in the Instance Editor of the Operating System class.
Processor details of the laptops
  1. Run the \ComputerSystem\TransferDELLKACE
    ComputerSystemInfotoCMDB.kjb
     file.
  2. Run the \Processor\TransferDELLKACEProcessor
    InfotoCMDB.kjb
     file.
  3. Go to Remedyforce CMDB and open the Processor class.
  4. Verify whether the entries are correct in the Relationships
    Editor of the Processor class.
Software server details of the laptops
  1. Run the \CombinedJobs\TransferDELLKACEComputerSystem
    AndSoftwareServerinfotoCMDB.kjb
    file.
  2. Go to Remedyforce CMDB and open the Software Server class.
  3. Verify whether the entries are correct in the Relationships Editor
    of the Software Server class.

Related topics

Overview of how is data imported in BMC Remedyforce

Importing data to custom attributes

Scheduling jobs to import data

Troubleshooting issues with importing data

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