$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')
 
 

Note

 

This documentation supports the 20.15.01 version of BMC Remedyforce.

To view the latest version, select the version from the Product version menu.

BMC Remedyforce 20.15.01 ... Upgrading Enabling new features in 20.15.01

Enabling users to view the BMC Remedyforce Chat Dashboard

After upgrading to BMC Remedyforce 20.15.01, system administrators have to manually enable users to view the Chat Sessions by Account and Category report and the BMC Remedyforce Chat Dashboard.

To enable users to view the BMC Remedyforce Chat Dashboard

  1. Navigate to Setup > Create > Objects.
  2. Click Chat Instances and then click Edit.
  3. In the Optional Features section, select the Allow Reports check box.
  4. Click Save.

Related topic

Viewing the BMC Remedyforce Chat dashboard

Was this page helpful? Yes No Submitting... Thank you
Last modified by Deval Faldu on Jan 02, 2015
push_upgrade upgrading

Comments

Enabling the dashboard and QuickViews in the Remedyforce Console
Enabling the use of paused duration of a cancelled service target to calculate the elapsed time
© Copyright 2013 - 2017 BMC Software, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2020 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.