Note

 

This documentation supports the 20.15.01 version of BMC Remedyforce.

To view the latest version, select the version from the Product version menu.

Displaying updated online help link in the BMC Remedyforce panel

The BMC Remedyforce documentation is now available online (docs.bmc.com). If you have converted a trial organization to a production organization and then upgraded to BMC Remedyforce version 20.15.01.014, you might not be able access the updated online documentation from BMC Remedyforce panel on the left component. To get the updated link to the 20.15.01.014 online documentation, you must select the BMC Remedyforce (Installed Package: BMC Remedyforce) check box on the page layout assigned for your profile.

To display updated online help link in the BMC Remedyforce panel

  1. To add the BMC Remedyforce (Installed Package: BMC Remedyforce)  check box to Home page layouts, perform the following actions:
    1. Navigate to Setup > Customize > Home > Home Page Layouts.
    2. On the Home Page Layouts page, click a Home page layout; for example, Remedyforce Home.
    3. On the Home Page Layouts page, click Edit.
    4. In the Select Narrow Components to Show section, select the BMC Remedyforce (Installed Package: BMC Remedyforce) check box and clear the BMC Remedyforce check box.
    5. Click Save.
  2. To assign the page layout to the required profiles, perform the following actions:
    1. Navigate to Setup > Customize > Home > Home Page Layouts.
    2. On the Home Page Layouts page, click Page Layout Assignment.
    3. On the Home Page Layouts Assignment page, click Edit Assignment.
    4. For the required profile, select the home page layouts that you customized in the preceding step.          
    5. Click Save.

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