This documentation supports the 20.15.01 version of Remedyforce.

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Deleting a knowledge article

Knowledge articles that have Status field value as Published or were checked out for editing cannot be deleted. To delete a knowledge article that is checked out for editing, you must check in and delete the draft version.

To delete a knowledge article

  1. Click the Knowledge Articles tab.
  2. In the Article ID column, click the ID of the knowledge article that you want to delete.
  3. Click Delete.
  4. To confirm deleting the knowledge article, click OK.
  5. (Optional) To cancel deletion of the knowledge article, click Cancel.
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