Creating broadcasts

You can send messages to your entire account, to selected profiles within the account, and to clients. You can send messages about work in progress, system status, planned work, and so on. You can also view messages that were broadcasted to you from other groups in your account.

To create a broadcast

1. Click the Remedyforce Console tab.
2. From the View menu, select Broadcasts and click New.
3. Enter the required information about the broadcast.
   For more information, see Broadcast fields.
4. Click Save.

When a record is created, the following action is recorded in the Broadcast History section that tracks the date and time when a record is created and the user details:

Broadcast fields

The following table describes the fields that are available on the New Broadcast form and the actions that you must perform. Based on the layout that is assigned to your profile or the UI that you are using, some of the fields described in the table might not be available on the New Broadcast form that is displayed to you.

For information about the items that are common on all of the forms, see Common items on forms in the Salesforce page layout.

Related topic

Customizing-forms-for-the-Remedyforce-Console-tab