Creating a release by applying a template
To help ensure accuracy and completeness, BMC recommends that you use a template to create a record. A template ensures consistency in the way information is captured. Your administrator can define templates for commonly used releases.
Before creating a release, ensure that the change requests that you want to link to the release are created.
To create a release by applying a template
- Click the Remedyforce Console tab.
- From the View menu, select Releases and click New.
- In the Template field, click .
In the Templates window, select the required template.
If you have a field of type Text Area (Rich) on the form, the selected template field values are not shown on the form immediately. The fields from template are populated when you save the record.
- Click Save.
The values available in the template are displayed in the record.
(Optional) Enter other details in the release, and click Save.
For more information, see Release fields.
When a record is created, the following action is recorded in the Release History section that tracks the date and time when a record is created and the user details:
Changed Status to Opened Created
By default, record details for incidents and problems are not provided on the release details page. Contact your system administrators to customize the layout of the release details page to display the Linked Incidents and Linked Problems record details.