Configuring the Running User of dashboards in BMC Remedyforce
After the Automatic Upgrade to 20.15.01, Salesforce sets the Running User of the following dashboards to BMC Remedyforce:
- BMC Remedyforce Chat Dashboard
- BMC Remedyforce CMDB Dashboard
- BMC Remedyforce Dashboard
- BMC Remedyforce Survey Dashboard
When users access these dashboards, the following error message is displayed:
This report can no longer be edited or run. Your administrator has disabled all reports for the custom object, or its relationships have changed.
To enable users to view the dashboards, you must configure the appropriate user as the Running User.
Chat Instancesobject. For more information, see Enabling users to view the BMC Remedyforce Chat Dashboard.
To configure the Running User of dashboards in BMC Remedyforce
- Click the Dashboards tab.
- From the View Dashboard list, select BMC Remedyforce Chat Dashboard.
- Click Edit.
In the View dashboard as list, BMC Remedyforce is displayed as the user.
- Click the View dashboard as list.
The Dashboard Running User details are displayed. By default, the Run as specified user option is selected.
In the View Dashboard as text box, clear BMC Remedyforce and type the name of the user for whom you want to view the dashboard.
If you select Run as logged in user, the dashboard for the logged-in user is displayed.
To make the BMC Remedyforce dashboard available to users of the ServiceDesk Staff profile, you must configure the Running User property of the dashboard to be a user with a Salesforce Platform license. Additionally, you must select a user who is high in the role hierarchy because the data visibility of the Running User is applied to the dashboard.