Administering
This section provides information about tasks that a system administrator must perform to configure and administer BMC Remedyforce.
- Configuring and using the BMC Remedyforce Trial environment
- Navigating the Remedyforce Administration tab
- Managing users
- Managing licenses and storage
- Configuring BMC Remedyforce
- Customizing BMC Remedyforce
- Managing configuration items
- Managing services, agreements, and targets
- Managing service request definitions
- Managing approvals
- Configuring knowledge articles
- Configuring the Remedyforce Console
- Configuring dashboards and reports
- Configuring surveys
- Configuring BMC Remedyforce mobile application on the Salesforce1 platform
- Configuring objects
- Managing workflows and other processes
- Importing data
- Configuring Self Service
- Integrating BMC Remedyforce with BMC MyIT
- Enabling staff members to send email messages from a record
- Enabling incident creation in BMC Remedyforce by using email messages
- Enabling users to give feedback on incidents or service requests
- Configuring BMC Remedyforce modules
- Configuring the Incident Console and Task Console tabs
- Configuring the Salesforce page layout
- Configuring Salesforce Mobile for your organization
- Localizing BMC Remedyforce
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