This documentation supports the 20.15.01 version of BMC Remedyforce.

To view the latest version, select the version from the Product version menu. Patch 4 for version 20.15.01

This topic contains information about fixes and updates in this patch and provides instructions for installing or upgrading to the patch.


For information about issues corrected in this patch, see Known and corrected issues.

Product updates

The following product updates are provided in BMC Remedyforce

Product updateDetails
New custom setting to restrict staff members from creating and editing clients from the Remedyforce Workspaces tab

By default, staff members can view, create, and edit clients from the Remedyforce Workspaces tab. To restrict staff members from creating and editing clients, create a custom setting Enforce User object Security in Clients form and set the value as True.

For more information, see To restrict staff members from creating or editing client records.

Updates to supported browsers

Additional supported browsers:

  • Mozilla Firefox 37.0.1
  • Google Chrome 42.0.2311.90 m

For the complete list of supported software, see Supported browsers, mobile devices, and integrations.


BMC Remedyforce is a cumulative release and includes the enhancements, product updates, and corrected issues that were provided in versions (Winter 15), (Winter 15 Patch 1), (Winter 15 Patch 2), (Winter 15 Patch 3), and (Winter 15 Patch 3.1). For information about the updates in previous releases, see Release notes and notices.


BMC will automatically push version (Winter 15 Patch 4) to all sandbox and production organizations on version (Winter 15) and its patches. For information about the dates on which BMC will push this patch, see Release schedules.


If your sandbox or production organization is on version 20.13.01 and its patches or earlier, BMC cannot automatically upgrade your organization. In this case, you must self-upgrade to the latest version according to your own schedule and requirements.

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