This documentation supports the 20.15.01 version of BMC Remedyforce.

To view the latest version, select the version from the Product version menu. Patch 3 for version 20.15.01

This topic contains information about the defect fix in this patch and provides instructions for upgrading to the patch.


For the complete list of issues corrected in the (Winter 15) release and its patches, see Known and corrected issues.

Corrected issue

BMC Remedyforce (Winter 15 Patch 3) provides a fix for the issue 74077 (Case: 175219). For more information about this issue, see Known and corrected issues.


BMC will automatically push version (Winter 15 Patch 3) to the following organizations on the scheduled dates. For more information, see Release schedules.

  • All production organizations on version (Winter 15), (Winter 15 Patch 1), or (Winter 15 Patch 2)
  • All production organizations on version 20.14.02, 20.14.01 or 20.13.02 (including their patches)
    You must verify that the upgrade was successful and then perform the appropriate post-upgrade procedures. For more information, see Verifying the self-upgrade or automatic upgrade of your organization.

BMC recommends that you refresh your sandbox organizations only after verifying that version (Winter 15 Patch 3) has been successfully installed on your production organization. 


If your sandbox or production organization is on version 20.13.01 and its patches or earlier, BMC cannot automatically upgrade your organization. In this case, you must self-upgrade to the latest version according to your own schedule and requirements. For more information, see Self-upgrading by installing the managed package.

For information about the upgrade options, see Overview of the self-upgrade and automatic upgrade processes.

Was this page helpful? Yes No Submitting... Thank you