BMC Helix Multi-Cloud Service Management overview
BMC Helix Multi-Cloud Service Management is an add-on offering for Remedy IT Service Management (ITSM) and BMC Helix IT Service Management (ITSM) that enables organizations to effectively manage IT services in a hybrid, multi-provider cloud environment. It provides out-of-the-box integrations to address multiple service management challenges related to cloud services and to enable DevOps teams to work seamlessly with multiple applications. Organizations can efficiently manage IT services in hybrid, multi-provider environments.
BMC Helix Multi-Cloud Service Management provides:
- Out-of-the-box flows that provide integration between BMC Remedy with Smart IT and Amazon Web Services, Salesforce Service Cloud, Atlassian JIRA Software, Azure Devops Services, and CA Agile Central.
- Service Dashboard interface to view status of service providers and review service levels of the service providers
- Capability to tailor the feature flows to suit the organization's requirements
- Support for developing custom connectors and define flows for service providers not provided out of the box
Solution components and products
The following products are a part of the solution:
—View and configure processes and rules for the out-of-the-box integrations.
—Easily design and automate event-driven tasks across applications.
—Create and track service desk tickets for multiple cloud providers, and manage change records for DevOps integrations.
The following image illustrates the complete BMC Helix Multi-Cloud Service Management solution and the components and products involved: