Getting started with BMC Helix Multi-Cloud Broker
BMC Helix Multi-Cloud Broker is an add-on offering for BMC Helix ITSM that enables organizations to effectively manage IT services in a multi-provider cloud environment. It provides out-of-the-box integrations to address multiple service management challenges related to cloud services and to enable DevOps teams to work seamlessly with multiple applications. Organizations can efficiently manage IT services multi-provider cloud environments.
The following video (4:35) gives you a brief overview of the product and its offerings:
Solution components and products
The following products are a part of the BMC Helix Multi-Cloud Broker solution:
Important
Jitterbit Harmony API Integration Platform, MuleSoft Anypoint Platform™, and BMC Helix Integration Service are the integration technologies that BMC Helix Multi-Cloud Broker supports. Depending on the integration requirements, BMC Helix Multi-Cloud Broker uses one of these technologies to build a specific integration. Therefore, you require access only to the integration technology that underlies a particular integration between BMC Helix ITSM and other applications that you want to implement.
| Product | Description | Reference |
|---|---|---|
BMC Helix iPaaS, powered by Jitterbit | Import, update, and run the out-of-the-box integration templates to enable integrations between BMC Helix ITSM and third-party applications. | |
| BMC Helix iPaaS, powered by MuleSoft | Import, update, and run the out-of-the-box integration templates to enable integrations between BMC Helix ITSM and third-party applications. | |
BMC Helix Integration Service | Easily design and automate event-driven tasks across applications. Important:
See Product announcements for details. | |
BMC Helix Innovation Suite | View and configure processes and rules for the out-of-the-box integrations. | |
BMC Helix ITSM: Smart IT | Create and track service desk tickets for multiple cloud providers, and manage change records for DevOps integrations. |
The following image illustrates the complete BMC Helix Multi-Cloud Broker solution and the components and products that are involved:
BMC Helix Multi-Cloud Broker functionalities
BMC Helix Multi-Cloud Broker provides the following out-of-the-box functionalities:
Integration templates (designed in BMC Helix iPaaS, powered by Jitterbit and BMC Helix iPaaS, powered by MuleSoft) and flows (designed in BMC Helix Integration Service) to enable integrations between BMC Helix ITSM and third-party applications
To get a list of features supported by each integration technology, see Orientation.- A service dashboard interface where you can view the ticket status and service levels of multiple service providers
- Support for using custom connectors for integrations via BMC Helix iPaaS, powered by Jitterbit
- Support for calculating the risk level of a BMC Helix ITSM change request created from Atlassian Jira Software based on the Development Group, Service metrics, or CI rules defined in BMC Helix Multi-Cloud Broker
- Configurable email notifications that deliver information about errors in an integration
- Support for mapping custom fields between BMC Helix ITSM and a third-party application for integrations available via BMC Helix Integration Service and BMC Helix iPaaS, powered by MuleSoft
Quick tour
BMC Helix Multi-Cloud Broker user interface offers minimal navigation, configuration options, and task lists. Watch the following video to learn about key elements of the product UI:
For detailed information about BMC Helix Multi-Cloud Broker UI, see Navigating BMC Helix Multi-Cloud Broker.
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