This documentation supports the 22.1 and consecutive patch versions of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Getting started with BMC Helix Multi-Cloud Broker

BMC Helix Multi-Cloud Broker is an add-on offering for BMC Helix ITSM that enables organizations to effectively manage IT services in a multi-provider cloud environment. It provides out-of-the-box integrations to address multiple service management challenges related to cloud services and to enable DevOps teams to work seamlessly with multiple applications. Organizations can efficiently manage IT services multi-provider cloud environments.  

The following video (4:35) gives you a brief overview of the product and its offerings:

 https://youtu.be/ALEYkBK_qRE

Solution components and products

The following products are a part of the BMC Helix Multi-Cloud Broker solution:

Important

Jitterbit Harmony API Integration Platform, MuleSoft Anypoint Platform™, and BMC Helix Integration Service are the integration technologies that BMC Helix Multi-Cloud Broker supports. Depending on the integration requirements, BMC Helix Multi-Cloud Broker uses one of these technologies to build a specific integration. Therefore, you require access only to the integration technology that underlies a particular integration between BMC Helix ITSM and other applications that you want to implement.

ProductDescriptionReference

BMC Helix iPaaS, powered by Jitterbit

Import, update, and run the out-of-the-box integration templates to enable integrations between BMC Helix ITSM and third-party applications.

BMC Helix iPaaS, powered by Jitterbit Open link

BMC Helix iPaaS, powered by MuleSoft

Import, update, and run the out-of-the-box integration templates to enable integrations between BMC Helix ITSM and third-party applications.

BMC Helix iPaaS, powered by MuleSoft Open link

BMC Helix Integration Service

Easily design and automate event-driven tasks across applications.

Important:

  • In future product releases, BMC Helix Integration Service will be used only for BMC-to-BMC integration use cases.
  • BMC Helix Multi-Cloud Broker will continue to support existing connectors and flows based on BMC Helix Integration Service for third-party applications until further update from BMC Product Management.

See Product announcements for details.

BMC Helix Integration Service Open link

BMC Helix Innovation Suite

View and configure processes and rules for the out-of-the-box integrations.

BMC Helix Innovation Suite Open link

BMC Helix ITSM: Smart IT

Create and track service desk tickets for multiple cloud providers, and manage change records for DevOps integrations.

BMC Helix ITSM: Smart IT Open link

The following image illustrates the complete BMC Helix Multi-Cloud Broker solution and the components and products that are involved:

BMC Helix Multi-Cloud Broker functionalities

BMC Helix Multi-Cloud Broker provides the following out-of-the-box functionalities:

  • Integration templates (designed in BMC Helix iPaaS, powered by Jitterbit and BMC Helix iPaaS, powered by MuleSoft) and flows (designed in BMC Helix Integration Service) to enable integrations between BMC Helix ITSM and third-party applications
    To get a list of features supported by each integration technology, see BMC Helix Multi-Cloud Broker overview.

  • A service dashboard interface where you can view the ticket status and service levels of multiple service providers
  • Support for using custom connectors for integrations via BMC Helix iPaaS, powered by Jitterbit
  • Support for calculating the risk level of a BMC Helix ITSM change request created from Atlassian Jira Software based on the Development Group, Service metrics, or CI rules defined in BMC Helix Multi-Cloud Broker
  • Configurable email notifications that deliver information about errors in an integration
  • Support for mapping custom fields between BMC Helix ITSM and a third-party application for integrations available via BMC Helix Integration Service and BMC Helix iPaaS, powered by MuleSoft

Quick tour

BMC Helix Multi-Cloud Broker user interface offers minimal navigation, configuration options, and task lists. Watch the following video to learn about key elements of the product UI:

For detailed information about BMC Helix Multi-Cloud Broker UI, see Navigating BMC Helix Multi-Cloud Broker.

Frequently asked questions

You can use BMC Helix Multi-Cloud Broker to integrate BMC Helix ITSM with a third-party application.

You can use incidents, change requests, work orders, known errors, and problem investigations in integrations.

Yes. You can view these details in the third-party application ticket section in a BMC Helix ITSM ticket.

You can use the Error Management console to view the details if a ticket is not brokered.

Learn more

Available integrations
BMC Community
  • Using MuleSoft as an integration technology for BMC Helix Multi-Cloud Broker Open link
  • Learn about BMC Helix Multi-Cloud Broker Open link
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