Glossary

This glossary contains terms that are relevant to BMC Helix Multi-Cloud Broker.

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C

Term	Description
change request	In BMC Helix Multi-Cloud Broker, a formal proposal to update an existing product or system.
cloud service provider	In BMC Helix Multi-Cloud Broker, a company that provides network services, infrastructure, or business applications in a cloud environment on a subscription basis.
connector	In BMC Helix Multi-Cloud Broker, an integration with a BMC application or a third-party application.
case	In Salesforce ServiceCloud or AWS, a type of ticket that a user raises for a service issue.

Term	Description
flow	In BMC Helix Multi-Cloud Broker , a connection between two connectors that enables you to accomplish a certain task. A triggering event in the source application causes an action to take place in the target application. See also connector.

Term	Description
incident	In BMC Helix Multi-Cloud Broker, an unplanned interruption to an IT Service or reduction in the quality of an IT service.
integration template	In BMC Helix iPaaS, powered by Jitterbit, a collection of project variables and workflows that are used to integrate two applications.
issue tracking system	In BMC Helix Multi-Cloud Broker, a software-based ticketing system used to create, update, and resolve reported user issues.

Term	Description
note	In BMC Helix Multi-Cloud Broker, a comment or an activity note for a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system. See also change request, incident.

Term	Description
offense	In IBM QRadar SIEM, a type of event that is generated whenever a security threat occurs.

Term	Description
process	In BMC Helix Multi-Cloud Broker, a set of rules and actions to implement the business logic for a given business case.
project variable	In BMC Helix iPaaS, a placeholder for an environment or system setting that user can update to suit their requirements.

Term	Description
ticket	In BMC Helix Multi-Cloud Broker, a change request, an incident, an issue, a bug, or a user story that is being managed and tracked by using an issue tracking system. See also change request, incident.

Term	Description
vendor organization	In BMC Helix Multi-Cloud Broker, a third-party vendor that provides a service to your company.
vendor application	A business application provided by a cloud service provider.

Term	Description
work item	In Azure DevOps, a type of ticket that is created to log and track an effort, a feature, a bug, and so on.
workflow	In BMC Helix iPaaS, powered by Jitterbit, a sequence of tasks that is used to accomplish a goal, for example, to create a record or to update a record.