This documentation supports the 21.05 version of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Getting started with BMC Helix Multi-Cloud Broker

BMC Helix Multi-Cloud Broker is an add-on offering for BMC Helix ITSM that enables organizations to effectively manage IT services in a multi-provider cloud environment. It provides out-of-the-box integrations to address multiple service management challenges related to cloud services and to enable DevOps teams to work seamlessly with multiple applications. Organizations can efficiently manage IT services multi-provider cloud environments.  

The following video (4:35) gives you a brief overview of the product and its offerings:

 https://youtu.be/R3bG70fQSOU

Solution components and products

The following products are a part of the BMC Helix Multi-Cloud Broker solution:

  • BMC Helix iPaaS, powered by Jitterbit Open link —Update and run the out-of-the-box integration templates to enable integrations between BMC Helix ITSM and vendor applications.
  • BMC Helix Innovation Suite Open link —View and configure processes and rules for the out-of-the-box integrations.
  • BMC Helix Integration Service Open link —Easily design and automate event-driven tasks across applications.
  • BMC Helix ITSM: Smart IT 21.05 Open link —Create and track service desk tickets for multiple cloud providers, and manage change records for DevOps integrations.

The following image illustrates the complete BMC Helix Multi-Cloud Broker solution and the components and products that are involved:

BMC Helix Multi-Cloud Broker functionalities

BMC Helix Multi-Cloud Broker provides the following out-of-the-box functionalities:

  • Integration templates (designed in BMC Helix iPaaS) and flows (designed in BMC Helix Integration Service) to enable integrations between BMC Helix ITSM and vendor applications.
    The following table lists the vendors that BMC Helix iPaaS and BMC Helix Integration Service supports:

    Vendor application

    Support by BMC Helix iPaaS

    Support by BMC Helix Integration Service

    ServiceNow

    (tick)

    (error)

    Salesforce Service Cloud

    (tick)

    (tick)

    IBM QRadar

    (tick)

    (tick)

    AWS Support

    (tick)

    (tick)

    Microsoft Azure DevOps

    (tick)

    (tick)

    Microsoft Azure Monitor

    (tick)

    (tick)

    Jira Software

    (tick)

    (tick)

    Jira Service Management (formerly known as Jira Service Desk)

    (tick)

    (tick)

    Rally Software (formerly known as CA Agile Central)

    (error)

    (tick)

    BMC Helix Remedyforce

    (error)

    (tick)

    TrueSight Operations Management

    (error)

    (tick)

    Multiple instances of BMC Helix ITSM

    (error)(tick)
  • A service dashboard interface where you can view the ticket status and service levels of multiple service providers.
  • Capabilities to modify the integration templates and flows to meet your organization requirements.
  • Support for developing custom connectors and defining flows for service providers that are not provided out of the box, by using BMC Helix Integration Service.

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