Phased rollout


This documentation supports the 21.02 version of BMC Helix Multi-Cloud Broker.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix Multi-Cloud Broker 21.02, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this list, click the icon on the top of this page.

Related topics

Known and corrected issues

Support information

BMC Helix Integration Service Release notes and notices Open link




May 04, 202121.02 enhancements
September 23, 202020.08 enhancements

Enhancements available in this release:

  • Create an incident in BMC Helix Remedyforce from a Remedy ITSM incident
  • Create an issue in Jira Service Desk from a Remedy ITSM incident
  • Create a known error in Remedy ITSM from a Jira issue
  • Support for data sync between a worklog item and feed item
  • Open Smart IT from vendor tickets
  • Revamped screens for work orders and incident in Remedy with Smart IT
  • Support for self-signed certificates by using the AR system connector
  • View additional information about failed transactions
February 21, 202020.02


  • Automatic incident creation from IBM QRadar SIEM offenses
  • Automatic incident creation from TrueSight Operations Management events
  • Automatic change request creation and activity note sync from Azure DevOps
  • Automatic update of field values of mapped fields between Jira and ITSM 
  • Update the state of Azure alerts automatically from ITSM incidents
November 22, 201919.11


  • Consolidate incidents from Remedyforce to ITSM
  • Share custom Remedy Action Request System form data by using the AR System connector
  • Automatic status updates of Azure alerts through ITSM
  • Enhancement to the custom field support for Jira and Jira Service Desk
  • Share activity notes and attachments by using Salesforce Chatter
  • Register a self-signed certificate for Jira connector
August 22, 201919.08


  • Create ITSM incidents based on Azure Alerts
  • Share activity notes between ITSM incident and Azure DevOps work item
  • Share attachments associated with activity notes in ITSM incident with Jira Service Desk
  • Map Jira, Jira Service Desk, and Azure DevOps custom fields with ITSM fields
  • Update the status of ITSM incident from Jira or Jira Service Desk
  • Define CI priority to calculate risk of a change request

  • Updated BMC Helix Multi-Cloud Service Management application according to the latest BMC Helix Innovation Suite archetype
May 31, 201919.05


  • DevOps integration for Azure DevOps Services
  • Enhanced Error Console for consolidated view of errors from BMC Helix Platform and BMC Helix Integration Service
  • Automatic risk calculation for change requests brokered from Atlassian JIRA Software issues
  • Ability to share attachments between Remedy IT Service Management Suite (Remedy ITSM Suite) or BMC Helix ITSM and JIRA
  • Introduction to self-help with guided assistance
February 28, 201919.02


  • DevOps integration for Work Order records.
  • Manually restart failed brokering transactions.
  • Support for custom Salesforce Service Cloud objects in Incident records.
November 30, 201818.11


  • DevOps integration with Jira includes support to create issues for Problem records.
  • Additional activity feed flows to include author name.
  • Support for custom fields in Incident and Change records.
September 14, 201818.08


  • Ticket consolidation for Jira Service Desk to ITSM.
  • Ticket consolidation across multiple ITSM instances.
  • Support for attachments from Salesforce Service Cloud to ITSM.
  • Collaborative, automated, incident brokering for multiple ITSM instances.
  • Simplified user interface for BMC Helix Multi-Cloud Broker configuration.
May 31, 201818.05


  • DevOps integration for multiple instances of Jira.
  • Support for ticket brokering in BMC Helix Multi-Cloud Broker without Smart IT.
  • Ticket consolidation from Salesforce Service Cloud to ITSM.

Feb 28, 201818.02


  • Out of the box flows for ITSM.
  • Tailor out-of-the-box flows.
  • Track service targets and status of cloud service providers.
  • Custom connectors and flows for other third-party service providers.


Ready-made PDFs are available on the PDFs and videos. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

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