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This documentation supports the 22.1 and consecutive patch versions of Live Chat.

To view the documentation for the previous version, select the version from the Product version menu.

Release notes and notices

Learn what's new or changed in Live Chat 22.1, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

Support information

Known and corrected issues

Release notes and notices Open link in Smart IT

Release notes and notices Open link in BMC Helix Business Workflows



Date

Summary

Reference
April 17, 2024

This patch includes the following enhancements:

  • Automatically redirect the chat request of users to BMC Helix Virtual Agent
  • (Controlled availability customers only) Facilitate application access to users having different email domains 
22.1 enhancements and patches
August 11, 202322.1 enhancements and patches
July 5, 2023

Issues that were fixed and issues that remain open

Patch 6 for version 22.1 available for on-premises customers

22.1 enhancements and patches
June 7, 202322.1 enhancements and patches
March 24, 2023

This patch includes the following enhancements: 

  • BMC Virtual Chat has changed its name to Live Chat.
  • Automatically redirect the chat request of users to BMC Helix Virtual Agent UI.
  • Support agents can use BMC Helix Knowledge Management by ComAround to search knowledge resources within Smart IT.
22.1 enhancements and patches
January 13, 202322.1 enhancements and patches
November 2, 202222.1 enhancements and patches
October 10, 202222.1 enhancements and patches
September 2, 202222.1 enhancements and patches
July 29, 2022

Enhancements available in this release:

  • Display a message to end users when all agents are busy.
  • Only one work note is added to the ticket per chat transcript and per chat private note.
  • View Live Chat performance and effectiveness metrics in BMC Helix Dashboards.

See also Deprecated and discontinued features in this release. 

22.1 enhancements and patches


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