This documentation supports the 21.3 and consecutive patch versions of Live Chat.

To view an earlier version, select the version from the Product version menu.

Use cases

See the following use cases for information about how to achieve value with Live Chat:

Use caseBusiness valueProducts used

Ticket creation from live chat



Enables agents to create tickets on behalf of end users based on a live chat session.
  • Live Chat
  • Smart IT
Remotely access a desktop to solve issues during a chatEnables agents to remotely control devices of end users through a web browser in real time.
  • Live Chat
  • BMC Client Management


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