Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Use cases

See the following use cases for information about how to achieve value with Live Chat:

Use caseBusiness valueProducts used

Ticket creation from live chat

Enables agents to create tickets on behalf of end users based on a live chat session.
  • Live Chat
  • BMC Helix ITSM: Smart IT
Remotely access a desktop to solve issues during a chatEnables agents to remotely control devices of end users through a web browser in real time.
  • Live Chat
  • BMC Client Management

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