Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

Support information

This topic contains information about how to contact Customer Support, and the support status for this and other releases.

Contacting Customer Support

If you have problems with or questions about a BMC product, or for the latest support policies, see the Customer Support website at https://www.bmc.com/support/support-central.html. You can access product documents, search the Knowledge Base for help with an issue, and download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, select your country at  Contact BMC Open link  to view local Support Contacts.

Support status

As stated in the  BMC Software Product Support Policy Open link , BMC provides technical support for a product based on time rather than number of releases. To view the support status for this release, see the BMC Virtual Chat Support page. If you have signed up for the developer program, and you are using an Amazon Web Services Sandbox, post your queries on  BMC Communities Open link .

For subscription-based product support, see the  BMC Software Subscription Services Support policy Open link .

Subscriber services

For information about BMC Helix subscriber services and policies, such as disaster recovery or filing change requests, see  BMC Helix Subscriber Information Open link .

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