Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.


Administrators configure some components of Live Chat by using the Virtual Chat Administration Console. This console contains options in the left navigation pane that administrators use to define system settings, create tools for agents, and set agent assignments. When you open the Virtual Chat Administration Console, the Chat Server Settings pane (under General Settings) appears by default.

An administrator can configure the following settings:

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