This documentation supports the 20.02 version of BMC Live Chat.
To view an earlier version, select the version from the Product version menu.

Upgrading

BMC Live Chat version 20.02 is available as as a deployment package, instead of an installer. The section provides information about upgrading to BMC Live Chat version 20.02 on premises. 

As an administrator, you can upgrade from BMC Virtual Chat version 9.1.02 or  BMC Live Chat version 19.08 to BMC Live Chat version 20.02. 

Notes

  • After deploying the BMC Live Chat 20.02 deployment package, certain features from BMC Virtual Chat version 9.1.02 are disabled and cannot be enabled. See the list of deprecated and unavailable features.
  • If required, a rollback option is available for the BMC Live Chat 20.02 deployment.


Process for upgrading to BMC Live Chat version 20.02

TaskActionReference
1

If you have BMC Virtual Chat  version 9.1.01 or earlier, upgrade to

BMC Virtual Chat version 9.1.02.

Upgrading

2

When you are on one of the following versions, complete the steps to plan the upgrade to BMC Live Chat version 20.02:

  • BMC Live Chat version 19.08
  • BMC Virtual Chat version 9.1.02
Planning
3

Deploy BMC Live Chat version 20.02.

Deploying the BMC Virtual Chat deployment package

Related topics

System requirements

Installing

Administering

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