Roles and permissions

User permissions let administrators control how people access the components of Live Chat, such as the Live Chat Administration Console.

As an administrator, you must categorize application users by roles and assign them to predefined active groups. You can assign application users to one of the active groups, depending on their role and the permissions required. Each of these groups have certain form permissions associated with them. Each permission group can access only certain areas of the application. A user can belong to multiple permission groups.

The following table gives information about the permission groups and the consoles and forms accessible to each group: