This documentation supports the 20.02 version of BMC Live Chat.
To view an earlier version, select the version from the Product version menu.

Installing

BMC Live Chat version 20.02 is available as a deployment package. This section provides information about installing the BMC Live Chat version 20.02 on premises.

Process for installing BMC Live Chat

TaskActionReference
1

If you want to perform a fresh install of BMC Live Chat version 20.02, first install

BMC Virtual Chat 9.1.02.

  • Installing
  • To configure basic startup options for the Self Service Portal, see Configuring application components

If you have BMC Virtual Chat  version 9.1.01 or earlier, upgrade to

BMC Virtual Chat version 9.1.02.

  • Upgrading
2

After you have installed or upgraded to BMC Virtual Chat version 9.1.02, deploy BMC Live Chat version 20.02.

Related topics

Planning

Upgrading

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