This documentation supports the 23.3 version of BMC Helix ITSM: Knowledge Management.

To view an earlier version, select the version from the Product version menu.

Getting started

BMC Helix ITSM: Knowledge Managementis a framework for creating, publishing, reviewing, and searching IT knowledge articles. This framework provides service desk analysts with a knowledge base of easy-to-find solutions and gives users self-service search options to help them resolve issues on their own.

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