Use cases
Consult the following use cases for information about how to achieve value with BMC Helix ITSM: Knowledge Management:
| Use case | Business value | Products used |
|---|---|---|
| Providing knowledge for self-service | Enables a collaborative approach to provide knowledge for self-service. |
|
| Providing knowledge-centered service (KCS) | The practices defined in KCS enhance the collective efforts of the knowledge team to create and maintain a rich knowledge base. | BMC Helix ITSM: Smart IT |
| Resolving tickets with the help of Knowledge articles | BMC Helix ITSM: Smart ITallows users to leverage the knowledge articles by displaying a list of related knowledge articles when creating or updating a ticket. | BMC Helix ITSM: Smart IT |
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