Setting up the IT content pack
The IT content pack is an out-of-the-box package of common IT services, such as ordering a new PC, creating a user account, providing guest WiFi access, and so on. The content pack contains BMC Helix Digital Workplace Catalog native services, foundation data, and supporting artifacts.
Content pack data
The content pack includes various components that are required for the end-to-end resolution of a service request.
The following table lists the important components:
BMC Helix Digital Workplace Catalog native services
|Company data||People data||Work Order templates||Other supporting components|
When a database refresh process occurs, the IT Content Pack might get migrated from the development environment to the QA or production environments. You must manually disable the IT Content Pack-related data during a database refresh.
Before your begin
- Ensure that you have requested the BMC Customer Support team to deploy the content pack.
- Ensure that you assign the following licenses to the users in the content pack:
These licenses are required for license configuration (what you configure), and not for license entitlements (what you purchase).
- 3 Floating licenses
- 1 Fixed license
- 1 Read license
- (Optional) 1 Fixed license if you want to create a new user account for system messages.
Process for setting up the content pack
The following image shows the process of setting up the content pack: