Release notes and notices

Issues that were corrected by 22.1 patch 7 and issues that remain open

Updates available in BMC Helix ITSM 22.1 patch 7:

• Get real-time insights into service models from Asset console.

Updates available in BMC Helix Innovation Studio 22.1 patch 7:

• Changes to in-app help.
• Defining timeout to avoid an abrupt API call end.

Updates available in BMC Helix ITSM Insights 22.1 patch 7:

• Additional option in Proactive problem management settings.
• The Detailed description field is made optional in the Real-time incident correlation configuration. 

Multiple issues corrected

Patch 6 for version 22.1 is available for on-premises customers.

Updates available in BMC Helix ITSM 22.1 patch 6:

• Edit an outage directly from a ticket

• Consent for data collection

• BMC Helix ITSM archival policy auto-enabled

• Asset console with comprehensive filtering and configuration options

Updates available in BMC Helix Innovation Studio 22.1 patch 6:

• Consent for data collection

• Analyze the manual reconciliation effort by using an automatically generated reconciliation report

• Use Services actions in active links for improved security

• Track the API status of import definitions

• Create search filters for BMC Helix Virtual Agent chatbots

• Access BMC Helix Knowledge Management by ComAround articles based on the enhanced entitlement checks

• 2-year BMC Helix ITSM Archival Policy auto-enabled

• Reschedule the archiving process at off-peak hours

• Prevent changes to CCS parameters during upgrades

Updates available in BMC Helix ITSM Insights 22.1 patch 6:

• Download clusters from Proactive problem management dashboard for offline analysis

Updates available in BMC Helix ITSM 22.1 patch 5:

• Automatically create a DWPC request from a BMC Helix ITSM fulfillment ticket

Updates available in BMC Helix Innovation Studio22.1 patch 5:

• Trigger multiple grid filters in batch mode
• Improve the search capability of a named list by providing an additional query
• Override browser locale settings in PWA with user preferences

Updates available in BMC Helix ITSM 22.1 patch 5:

• Approve or reject a change request with fewer clicks

Updates available in BMC Helix Innovation Studio22.1 patch 4:

• Disable or hide an action button based on the selected rows in a Record grid

• Typeahead feature for named list field in Record Grid component

• Reconcile customized Developer Studio form views by using the reconciliation process

• Search for BMC Helix Knowledge Management by ComAround articles based on the enhanced entitlement checks

• Provision to show or hide the view component based on user's device

Update available in BMC Service Request Management 22.1 patch 4:

• Authoring Groups for work order templates

Multiple issues corrected

Updates available in BMC Helix Innovation Studio 22.1 patch 2:

• Bring record data from multiple record definitions together in a single grid

• Customize a list for predefined view presets

• Export archived data to the Secure File Transfer Protocol (SFTP) location

• View information about a specific server through the AR System Management Console

Updates available in BMC Helix Innovation Studio 22.1 patch 1:

• Troubleshoot cache sync issues in the server group

• Select a BMC Helix Knowledge Management by ComAround portal for integration

Updates available in Smart IT 22.1 patch 1:

• Display improvements of the Smart IT UI on mobile web browsers

Enhancements to BMC Helix ITSM Insights are:

• Automatic response to emails with relevant knowledge articles.

• Sort incident clusters by trend.

• Detect probable major incidents.

• Search for a cluster on the Real-time incident correlation dashboard.

Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:

• Identify quickly the source application that creates a ticket.

• BMC Helix ITSM extends Canadian French language support.