This documentation supports the 22.1 version of BMC Helix ITSM, which is available only to BMC Helix customers (SaaS).

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

BMC Helix IT Service Management Deployment

AR System release notes

BMC Helix CMDB release notes

Smart IT release notes

Change Management release notes

Asset Management release notes

Knowledge Management release notes

Service Desk release notes

BMC Service Level Management release notes

BMC Service Request Management release notes

Release notes and notices

January 13, 2023

Updates available in BMC Helix Innovation Studio22.1 patch 4:

  • Disable or hide an action button based on the selected rows in a Record grid

  • Typeahead feature for named list field in Record Grid component

  • Reconcile customized Developer Studio form views by using the reconciliation process

  • Search for BMC Helix Knowledge Management by ComAround articles based on the enhanced entitlement checks

  • Provision to show or hide the view component based on user's device

Update available in BMC Service Request Management 22.1 patch 4:

  • Authoring Groups for work order templates
22.1 enhancements and patches
November 2, 2022Not applicable
October 10, 2022

Updates available in BMC Helix Innovation Studio 22.1 patch 2:

  • Bring record data from multiple record definitions together in a single grid
  • Customize a list for predefined view presets

  • Export archived data to the Secure File Transfer Protocol (SFTP) location

  • View information about a specific server through the AR System Management Console

22.1 enhancements and patches
September 2, 2022

Updates available in BMC Helix Innovation Studio 22.1 patch 1:

  • Troubleshoot cache sync issues in the server group

  • Select a BMC Helix Knowledge Management by ComAround portal for integration

Updates available in Smart IT 22.1 patch 1:

  • Display improvements of the Smart IT UI on mobile web browsers

22.1.01 enhancements and patches
July 29, 2022

Enhancements to BMC Helix ITSM Insights are:

  • Automatic response to emails with relevant knowledge articles.

  • Sort incident clusters by trend.

  • Detect probable major incidents.

  • Search for a cluster on the Real-time incident correlation dashboard.

Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:

  • Identify quickly the source application that creates a ticket.

  • BMC Helix ITSM extends Canadian French language support.

22.1 enhancements
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