Out-of-the-box IT services
BMC provides a ready-to-use IT content pack that includes services to handle IT-related requests. You can use the content pack for your day-to-day IT related queries and requests.
To learn about the benefits and components of the content pack, see Leveraging the out-of-the-box IT services.
Make sure that you have requested BMC Customer Support to get the content pack and have completed the configurations described in Setting up the IT content pack.