This documentation supports the 22.1 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Out-of-the-box IT services

BMC provides a ready-to-use IT content pack that includes services to handle IT-related requests. You can use the content pack for your day-to-day IT related queries and requests. 

To learn about the benefits and components of the content pack, see Leveraging the out-of-the-box IT services


Make sure that you have requested BMC Customer Support to get the content pack and have completed the configurations described in Setting up the IT content pack

As a BMC Helix Digital Workplace administrator, you can implement the following services in your organization:

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