This documentation supports the 22.1 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Order New PC

The IT content pack provides a service to order a new laptop. End users can select their preferred device type, such as MacBook Air or MacBook Pro; can choose to order a refurbished or a new device; and can get the device delivered to their home address. 

Content pack titleOrder New PC
EntitlementApex Global - IT Services
FulfilmentWork Order
Work order templateOrder Computer
BMC Helix Digital Workplace Catalog itemsOrder New PC
Involves approval? - Yes or NoYes

Service request activity flow

The following sequence occurs when an employee initiates a service request:

Important capability of the service

The Order New PC service includes the following capability:

Promoting a consumer-like shopping experience

Employees get a consumer-like shopping experience when they order a new PC. They can add the service to their cart and save it for later or request it immediately, as shown in the following image:

After requesting the service, the end users can select their preferred device type and delivery address, as shown in the the following image:

After submitting the service request, the work order is generated and can be viewed in Smart IT, as shown in the following image: 

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